OUR TERMS AND CONDITION / BOOKING CONDITIONS:
Prior to your booking of any journeys with Nepal Pyramids Please read our terms and conditions carefully as it sets out the relation of a legally binding agreement between you and Nepal Pyramids Pvt. Ltd. Being in the Himalayas and its serenity is simply phenomenal. However, every so often, even after the best of our precautions and safety measures the uncertainty of mishaps is hard to evade. Significantly, all travelers are subjected to our terms and conditions which are as outlined below:
FITNESS
Though our trips differ in degree of difficulty, a sound level of fitness is essential for any trip to Nepal. However, anyone with a knee, ankle, heart, lungs, or any pre-medical history needs to pursue medical approval before considering any trips with Nepal Pyramids. Travelers are to update the company in advance on any pre-medical history.
BOOKINGS
Travelers are to deposit non-refundable $200 per person as a confirmation deposit which is usually done through bank transfer. This deposit will be deducted while paying the remaining trip cost in Kathmandu. You may also pay your remaining cash through a credit card, Visa, or Master Card. However, the bank charges 4% extras over any bank card payments which are quite high. Indeed, we request you to pay your remaining payment in cash, Visa or Master Card, OR whichever feels convenient to you.
COMPLAINTS
Nepal is a developing country and most significantly you are in the mountains the facility might be meek. The facility in terms of infrastructure, accommodation, transportation, communication, medical facility, etc may not be as close to what you have been conditioned to at home. So any grievances as per these facilities will not be entertained unless a matter we can do something about it.
DELAYS AND CANCELLATIONS
Nepal Pyramids shall not be held responsible for any departure delays instigated by any state of affairs as these are beyond our control. In cases of cancellation due to weather conditions, riots, sickness, or any other interventions Nepal Pyramids under your security concern reserves the right to come up with an alternative. The chance of altering the itinerary or diverting the trek destination without any additional charges can be the situation. You acknowledge that your trips are subjected to transformation without any prior notice under genuine conditions.
ITINERARY CHANGE
The itinerary provided by the company is simply a guideline and your group leader has the right to alter the destinations that best suit the group. The alteration may depend on the group's fitness, weather, accessibility, etc. However, your leader with reasons would always take a group's approval before making any amendment.
RISKS
Explorers understand the hazards of being in a remote mountain environment. The hazards include accidents or illnesses without any medical facilities, political instability, and the forces of nature. You agree to shoulder all the risks associated with the journey. The company or its employee shall not be accountable on justification to personal injury, loss or damage of your property, delays, cancellation, or death.
INSURANCE
While booking trips with Nepal Pyramids it is mandatory that all travelers have all-inclusive insurance covering all aspects of their adventure. The insurance may include cancellation, accidents, health, emergency evacuation, loss, or damage of personal belongings. Insurance bought in Kathmandu may not be valid due to its unpredictability. All costs for emergency evacuation must be paid in cash in Nepal prior to the agreement of payment by your insurance company on your behalf.
REFUNDS
Once your trip is taken off and under any circumstances whatsoever if you voluntarily or involuntarily tend to leave the trip, no refund shall be made by the company. The claim may be in regard to whichever unused services are provided. All refunds are strictly prohibited under the will of Nepal Pyramids.
NEPAL PYRAMIDS PRIVILEGES
The Company reserves the right to reject further continuation of a trip for any traveler under certain circumstances. The circumstances may include: causing embarrassment or annoyance to other travelers hindering the serenity of the trip. Nepal Pyramids will not be liable for any extra medical expenses while on the trip. Travelers are to have valid passports and valid visas that may require obtaining the permits on the selected tour. Nepal Pyramids shall not be held responsible for failure to obtain these permits in lack of possession of valid documents. Nepal Pyramids has the right to terminate anyone of their involvement in the trip considering their health issues that would adversely affect the trip.
WITHDRAWAL
Travelers are to notify the company instantly in cases of withdrawal from the already booked trip. In any such related scenario, Nepal Pyramids reserves the right to compensate the cancellation charges for hotels or flights from your advance deposit.
DOMESTIC FLIGHTS
In cases of flight cancellation especially in Kathmandu, Nepal Pyramids would provide hotel accommodation on a bed and breakfast basis. While with the cancellations in remote mountain airports like Lukla, the company affords accommodation and full board meals till your valid booking dates. If your holiday exceeds the valid booking date then travelers are responsible for all the extra expenses that comprise accommodation, food, or a chartered helicopter.
LEADERS RIGHTS
With Nepal Pyramids, you agree to accept the authority of your Group Leader. He is responsible in regards to your health precautions, group harmony, teamwork, change in the itinerary, etc. This is crucial because he is the only responsible person who will always give his best to make your trip.
EQUIPMENT'S
Travelers are to agree to compensate for any damage to the company’s provided equipment.
Travelers are to make sure and comprehend the nature of trekking or traveling to Nepal or being in high altitude environments. We will at all times give our best to make sure that you have a wonderful trip.
We wish you all the best.
